Archive for July 2010

In Praise of Maintenance Programmers…

July 2, 2010

I know this is supposed to be a blog about development, but I want to spend a few moments in praise of a group of technologists often overlooked in the discussions of software development: maintenance programmers.  There has been much discussion about “rock star” developers, particularly from Joel Spolsky at Joel on Software.  And that’s great.  Any discussion that raises the social standing of programmers is a good thing!  But I want to talk about the unsung heroes of software development and IT – the maintenance programmers.

First, a confession.  This topic is slightly self serving, in that in my new day job, I am now a programmer in the maintenance group.  In fact, my recent trials and tribulations at work made me really appreciate how hard maintenance programming really is and how the skills essential to maintenance programmers are a little different than a developer.

The Obligatory Star Trek Reference

Using Star Trek as an example, I see developers as the Starfleet Engineers who build the starship and the maintenance programmers as the Scotty’s of the world.  Think about it – Scotty is always enlisted to perform miracles to make the ship work because Kirk (the user) wants it to do something it was never designed to do or has messed it up so badly that it needs heavy duty maintenance.  And Scotty usually has to perform these feats of miraculous engineering under extreme time constraints or without key personnel or resources.  Sounds like the kind of day I had every day for the last week and a half!

Obviously, Star Trek is fictional because Scotty always gets the accolades and praise…when was the last time maintenance programmers got praised for working diligently to fix a problem?  Usually it’s, “That’s nice, now here is my list of another 20 things for you to fix…”

Skills Essential for a Maintenance Programmer

  • Ability to Read and Decipher Someone Else’s Code – It goes without saying, that most of the time, maintenance programmers don’t actually write the code they have to support.  Nothing says you’re going to have a day of fun like digging into a steaming pile of…code.
  • Ability to Be a Forensic Scientist – Not only do you have to be able to read the code, you have to figure out how it actually works in the REAL WORLD.  Developers rarely see their code live in the world and don’t have to worry about pesky details like when the database table is locked because one process is doing something while another is trying to update the same table.  You have to make friends with every kind of debugger/trace tool that you can lay your hands on so that you can do a little CSI work on the culprit (the problem).
  • Ability to be Sherlock Holmes –  Hand in hand with the CSI work, you need to be able to logically deduce what is happening from the (hopefully) piles of evidence you have discovered.  Remembering that when you you have eliminated the impossible, whatever remains, however improbable, must be the solution,  goes a long way in maintenance programming.
  • Dogged Persistence – You have to keep beating your head against the problem until either you win or the problem miraculously disappears.  This is where the rubber meets the road…you’re the one who has to get it working for the users.
  • Being a Jack of All Trades -While it’s great to be an expert in a development language, once that code hits the real world, it is likely interacting with any number of other things out of your control (like it might have been in development) – like web services, networks, databases…you name it.  Knowing at least something about all of the elements of helps give you an appreciation for all of the possible areas to explore.
  • Intuition – Sometimes intuition is the best tool for trying to figure out what is happening.  This is sort of an addendum to the previous skill.  When you’re grounded in a varied background, you begin to make connections and improve your  intuitive skills.
  • Patience – You really need to have the patience of a saint to keep from going crazy.  Each roadblock that’s thrown up by the code or the production environment has to be either worked around or driven over.

The Stigma of Maintenance Programming

But let’s face it, maintenance programmers don’t get treated the same as developers.  Why?

  • They are not perceived as being able to grasp new technology – Maintenance programmers may seem like they don’t “get” new technology, but I don’t think that’s universally the case.  In my limited stint as a maintenance programmer, I have to understand a wide variety of things – XML, web services, C#, Java, JavaScript, SQL Server, and mainframe JCL to support the applications.  Sure there’s old technology, but there’s a good chunk of new technology that I have to learn quickly.  And usually without the training that the developers got so they could figure out how to develop the system.
  • Keeping things going is not as glamorous as building new stuff – This is universal it seems.  This happened at a previous employer. I’ve had co-workers and friends that never seemed to do well and weren’t looked on favorably by management because they went about the job of keeping things going silently and efficiently.  I know that some of peoples were on the list of people to be downsized because they weren’t producing new exciting work.  But they kept the business going.  If it were my business, I would have hired them without reservation because they were model workers.  Yet somehow, the idea of doing what’s needed to keep the business going is not as important as producing new things.  I don’t care how many new systems/products you develop, if you can’t execute on a day to day basis, it just doesn’t matter.
  • They are not “real” programmers because they don’t create anything – That’s simply hogwash.  Maintenance programmers are usually the ones who have to extend/recreate/totally rewrite the original application when the business needs (or the user’s minds) change.  They are the ones usually stuck with refactoring – now that’s a REAL programming task.

What Can Be Done to Fix the Maintenance Programmer’s Lot?

In reality, probably nothing.  As a business culture, we only seem to care about the next new thing.  I realize that business can’t just stay focused on doing the same thing all the time, but if you don’t have stable, dependable systems, all the new development work in the world is not going to keep the business going.  So, here’s my wish list for what could be done to help maintenance programmers:

  • Recognition for the important work that’s done – Sure, there might be some sort of celebration for a new project that was completed, but how about some sort of recognition for someone who finally fixed a long standing problem?  Came in in the middle of the night to get the jobs running?  Yes, I know it’s part of the job, but you know what?  So is delivering a project if you’re on the development team.  A little recognition would could go a long way.  It doesn’t have to be an elaborate thing: an email to the group praising someone’s efforts or a mention at a staff meeting. Although food is always good!
  • Rotate developers and maintenance programmers through projects – I think it would be great if one maintenance programmer could join a specific development project, while one development programmer took a tour of duty as a maintenance programmer.  I think it would have very many positives – maintenance folk get in on the ground floor and get to build something , they get to see the struggles that developers have in trying to create something from nothing, and they may get a chance to pick up a new technology.  Developers get to see what it’s like to have to support code over the long haul and deal with the inevitable changes that occur as the software is let out in the wild.  This may help inform their development choices later…especially if they know they may have to support it at some time.
  • Make sure that maintenance folk get the same training opportunities as developers – How many times have you seen this?  A new technology comes in and the people who are going to implement it get training.  Down the road, they move on or the system moves to the maintenance group…who now have to figure out how to support or even change this thing.  But there’s no training for the maintenance group because the company has already spent enough money training people…who are now completely consumed doing something else and have no time to help.  If it’s important in enough to train people to develop with a technology, it’s just as important to train the maintenance people!

So to all my fellow maintenance programmers out there:  keep the faith and keep doing what you’re doing to keep things running!

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